Preguntas Frecuentes

You just need to add the products you are interested in to the cart and complete the checkout process on our website. You do not need to have an account, but registering allows you to track your orders and access exclusive promotions.

You can write to us at hola@sport-needs.com or complete the contact form on our website.

Our customer service hours are Monday to Thursday from 9:00 AM to 5:00 PM (CET) and Fridays from 9:00 AM to 2:00 PM (CET)

Yes, we ship to most European countries. You can find detailed costs and delivery times in the following link

You can do it before the order is shipped. Contact us as soon as possible through our form or by writing to hola@sport-needs.com

Our main payment methods are as follows:

CREDIT CARD

Credit and debit cards (MasterCard, VISA, and American Express) through the ADDON PAYMENT gateway of CAIXABANK, which ensures the security of your payments.

PAYPAL

You can pay quickly and securely using your PayPal account, without sharing financial information with SPORT NEEDS.

BANK TRANSFER

Your order will be activated as soon as we receive the full amount, and it will be shipped when we have all the products complete. Our bank details are as follows:

Beneficiary: Sport Needs SL

Account number ES25 2100 0832 6602 0079 0495, receiving bank CAIXABANK.

All payments will be made through a connection by redirecting the buyer's browser. In this way, the selection of the payment method and the entry of data will take place in the secure environment of the bank's server and outside the responsibility of SPORT NEEDS.

Thus, all payments will be encrypted using secure technology with authentication mechanisms such as 3D Secure, where the card issuer directly requests a secret piece of information from the cardholder to provide additional security for purchases, and at no time will the buyer's card or account details be recorded or visible to any member of SPORT NEEDS.

Yes. You have 30 calendar days from the receipt of the order to return it, as long as it is unused and in its original packaging.

For hygiene and safety reasons, returns of Sports Nutrition products are not accepted.

Below we provide our Return Policy where you can see all the details of the process.

In returns due to error or defective product, SPORT NEEDS covers all expenses. If it is for personal preference, the costs are borne by the customer.

Check that you have entered the correct login details. If you have forgotten your password, click on "Forgot your password?" and enter your email address. We will send you a link via email to reset your password.

To find out the expected transit for your order, you can check the Shipping and Delivery Times page, where you will find detailed information by country.

If you have created a customer account, you can log in to check the delivery status of your order. As soon as your order is shipped, you will receive an email with a delivery confirmation and a tracking code from the carrier that will deliver your order.

At Sport Needs, we work to ensure you receive your order as soon as possible and with all guarantees.

The usual delivery times are:

• Spain (Mainland): between 24 and 72 working hours.
• Balearic Islands and the rest of Europe: between 3 and 7 working days.
• International shipping: between 5 and 10 working days, depending on the destination country and local logistics process.

Delivery times may vary slightly depending on product availability, destination, or peak demand periods.

Once your order is shipped, you will receive an email with tracking information so you can check the status of the shipment in real time.

You can check more information about shipping at the following link.