Privacy Policy

1. IDENTIFICATION AND CONTACT DETAILS OF THE RESPONSIBLE PARTY

SPORT NEEDS SL with CIF B67232520 and registered office at C. Eduard Maristany, 406 CP. 08918 Badalona (hereinafter, "Sport" Needs" or the "Company") is responsible for the processing of your personal data. This privacy policy provides information about how the Company will use your personal data in your capacity as a user of the website ("the Website").

This Privacy Policy aims to provide information about the rights you have under the General Data Protection Regulation (GDPR). If you have any questions regarding the processing of your personal data, please contact the Company at the following address: hola@sport-needs.com

Furthermore, we inform you that Sport Needs has a Data Protection Officer, who can be contacted at the following address: hola@sport-needs.com

2. NECESSARY AND UPDATED INFORMATION

All fields marked with an asterisk (*) in the website forms are mandatory, so omitting any of them may result in the inability to provide the requested services or information.

You must provide truthful information, so that the information provided is always up to date and does not contain errors; you must notify the Company as soon as possible of any changes and corrections to your personal data by sending an email to the address: hola@sport-needs.com

Furthermore, by clicking the "I Accept" button (or equivalent) included in the aforementioned forms, you declare that the information and data you have provided in them are accurate and truthful.

3. GENERAL INFORMATION: DESCRIPTION OF THE INFORMATION CONTAINED IN THE PRIVACY POLICY

In this privacy policy, you will find a table identifying, for each of the different data processing activities carried out by the Company, the following information:

The purposes of processing your personal data, that is, the reason why the Company processes your personal data.
The legal bases that allow the Company to process your data for each of the indicated purposes.
The possible communication of your data to third parties, as well as the reason for such communication. For these purposes, we inform you that we do not transfer your personal data to third parties unless there is a legal obligation. On the other hand, those responsible for processing at the Company, that is, service providers who need to access your personal data to perform their functions, will have access to your personal data. The service providers who access your personal data generally operate in the information systems and technology sectors. The table below will indicate, if applicable, those other sectors to which other potential service providers of the Company who need to access your personal data are dedicated. We inform you that you can request more detailed information regarding the recipients of your data by sending an email to the address hello@sport-needs.com, indicating the specific processing regarding which recipients you would like information.
The existence of potential international data transfers. If you would like to request a copy of the contractual clauses referred to in the table below, please contact Sport Needs at the following email to submit your request: hola@sport-needs.com
The retention period of the data you provide us. We also inform you that your data will remain blocked for the attention of judicial, administrative, or tax claims, for the periods resulting from the applicable legislation.

4. DETAILED INFORMATION ON THE PROCESSING CARRIED OUT BY SPORT NEEDS

WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA FOR?

Depending on the products, services, or functionalities you wish to enjoy at any given time, we will need to process certain data, which will generally be, as applicable, the following:

Your identifying data (for example, your name, surname, image, language, and country from which you interact with us, contact data, etc.);
Information economic and transactional (for example, your payment or card data, information about your purchases, orders, returns, etc.);
Data from connection, geolocation, and navigation (for example, location data, device identification number, or advertising ID);
Information commercial (for example, if you are subscribed to our newsletter),
data about your likes and preferences.

Please remember that when we ask you to fill in your personal data to give you access to any functionality or service of the Platform, we will mark some fields as mandatory, as these are data we need in order to provide you with the service or give you access to the relevant functionality. Please note that if you decide not to provide us with this data, you may not be able to complete your registration as a user or enjoy those services or functionalities.

In other cases, we may obtain information passively by using tracking tools, such as browser cookies or other similar technologies from our Platform or from the communications we send you. In certain cases, a third party may have provided us with information about you when using a functionality or service of the Platform, for example, if they have sent you a gift card or if they send an order to your address.

In such cases, we will only process your data in relation to that functionality or service, in accordance with the provisions of this Privacy and Cookies Policy.

Depending on how you interact with our Platform, we will process your personal data for the following purposes:

Purpose	Information
1. To manage your registration as a user of the Platform	In case you decide to register as a user on our Platform, we need to process your data to identify you as a user of the same and give you access to its different functionalities, products, and services that are available to you as a registered user. You can cancel your registered user account by contacting us via email. We inform you that the data we collect about your activity, obtained through the different channels of the Platform, and which include your purchases, will remain linked to your account so that all information can be accessed at once.
2. For the development, compliance, and execution of the sales contract or services contracted through our website	This purpose includes the processing of your data for, primarily: Contact you regarding actions or informational communications related to the functionalities, products, or services contracted, including the sending of quality surveys about the products or services provided. Manage the payment for the products you purchase, regardless of the payment method used. Activate the necessary mechanisms in order to prevent and detect the misuse of the Platform, for example, during the purchase and return process, as well as potential fraud against you and/or against Us. If we consider that the operation may be fraudulent or detect abnormal behaviors indicating fraudulent use of our functionalities, products, and services, this processing may have consequences such as blocking the transaction or canceling your user account. Manage possible changes or returns once you have made a purchase and manage requests for information about product availability. For billing purposes, and to provide you with the tickets and invoices for the purchases you have made on the Platform. Ensure your use of other functionalities or services as they become available, such as the purchase, receipt, management, and use of the Gift Card or the Gift Ticket.
3. To address the requests or inquiries you make through the Contact channels	We only process personal data that is strictly necessary to manage or resolve your request or inquiry. If you use the phone channel, the call may be recorded to address your request and ensure its quality.
4. For marketing purposes	This purpose includes the processing of your data for, primarily: Personalize the services we offer you and be able to make recommendations based on your interaction with us on the Platform and the analysis of your user profile (for example, based on your purchase and browsing history). To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription. Therefore, please note that this data processing may involve the analysis of your user or customer profile to determine what your preferences are and therefore what products and services may best fit your style when sending you information. For example, based on your purchase and browsing history, we will make suggestions about products that we believe may interest you and facilitate the "cart recovery" functionality. Remember that you can unsubscribe from the Newsletter at any time and at no cost by following the instructions we provide in each communication. Show you advertising on the Internet that you will see when browsing websites and apps, for example, on social media. The advertising may be displayed randomly, but at other times it may be advertising that is related to your purchase history, preferences, and browsing. If you are a social media user, we may provide certain information to those with whom we collaborate so that they can show you ads for our brand and, in general, offer you or other similar users advertising based on your profile on those social media platforms. If you want information about the use of your data and how ads work on these social media platforms, we recommend that you review the information about your privacy on the social media platforms you participate in. Additionally, we use your data to carry out measurement and segmentation analysis of the ads we show to users on some partner platforms. To do this, we collaborate with these third parties that provide us with the necessary technology (for example, through cookies, pixels, SDK) to use these services. Keep in mind that while we do not provide identifiable personal data to these partners, we communicate some unique identifier (for example, the advertising identifier associated with the device, identifier of a cookie, etc.). If you want more information about this, please review our Cookie Policy. Likewise, you can reset your advertising identifier or disable ad personalization on your device by modifying your preferences in the settings section of your device.
5. Usability and quality analysis for the improvement of our services	If you access our Platform, we inform you that we will process your browsing data for analytical and statistical purposes, that is, to understand how users interact with our Platform and with the actions we can take on other websites and apps, and thus be able to implement improvements. Likewise, at times we carry out quality actions and surveys aimed at understanding the level of satisfaction of our clients and users and detecting areas where we can improve.

WHAT IS THE LEGITIMIZATION FOR THE PROCESSING OF YOUR DATA?

The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following table:

Purpose	Legitimization
1. Manage your registration as a user	The processing of your data is necessary for the execution of the terms that govern the use of the Platform. In other words, in order for you to register as a user on the Platform, we need to process your personal data; otherwise, we would not be able to manage your registration. We believe we have a legitimate interest to link your purchases and the data we collect about your activity through the different channels of the Platform to your account.
2. Development, compliance, and execution of the sales contract or services	The processing of your data is necessary for the execution of the sales contract or the provision of services that bind us to you. In some cases, the basis on which we process your data is your own consent. We believe we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud or fraudulent use when using the Platform, for example, when making a purchase or return.
3. Customer Service	We believe we have a legitimate interest to address the requests or inquiries you raise through the various existing contact methods. We understand that processing this data is also beneficial for you as it allows us to assist you properly and resolve the inquiries raised. When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the Platform, the processing is necessary for the execution of the sales contract. When your inquiry is related to the exercise of the rights we inform you about below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.
4. Marketing	The legitimate basis for processing your data for marketing purposes is consent.
5. Usability and quality analysis	We believe we have a legitimate interest to analyze the usability of the Platform and the degree of user satisfaction as we understand that processing this data is also beneficial for you because the purpose is to improve the user experience and provide a higher quality service.

HOW LONG WILL WE KEEP YOUR DATA?

The retention period of your data will depend on the purposes for which we process it, as explained below:

Purpose	Retention period
1. Manage your registration as a user of the Platform	We will process your data for as long as you maintain the status of registered user (i.e., until you decide to unsubscribe).
2. Development, compliance, and execution of the sales contract or services	We will process your data for the time necessary to manage the purchase of the products or services you have acquired, including possible returns, complaints, or claims associated with the purchase of the particular product or service. In some cases, we will only process the data until you decide, such as in the case of payment data that you have requested us to store for possible future purchases (if this functionality is available).
3. Customer Service	We will process your data for as long as necessary to address your request or inquiry.
4. Marketing	We will process your data until you unsubscribe or cancel your newsletter subscription. Likewise, we will show you personalized ads until you change the device, browser, or cookie settings, which will revoke such permission.
5. Usability and quality analysis	We will process your data specifically for the time in which we carry out a specific action or quality survey or until we anonymize your browsing data.

Regardless of whether we process your data for the strictly necessary time to fulfill the corresponding purpose, we will subsequently keep them properly stored and protected for the time during which responsibilities arising from the processing may arise, in compliance with the current regulations at each moment. Once the possible actions in each case expire, we will proceed to delete the personal data.

WILL WE SHARE YOUR DATA WITH THIRD PARTIES?

To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary for us to give access to your personal data to third parties that assist us in the services we offer you, namely:

entities financial or payment methods,
providers of technological services and analytics,
providers and collaborators of services of logistics, transport, and delivery or their associated establishments,
providers and collaborators of services related to marketing and advertising, such as advertising agencies, advertising partners, or social networks that, in certain cases, may act as joint controllers.

For the efficiency of the service, some of the providers mentioned are located in territories outside the European Economic Area that do not provide a level of data protection equivalent to that of the European Union. In such cases, we inform you that we transfer your data with appropriate safeguards and always maintaining the security of your data, as we use the most appropriate tools for international data transfer, such as Standard Contractual Clauses or any other relevant supplementary measures. You can consult the content of the Standard Contractual Clauses at the following link: https://ec.europa.eu/info/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_es

5. EXERCISE OF YOUR RIGHTS

We inform you that you can exercise the following rights:

right to access your personal data to know which are being processed and the processing operations carried out with them;
right to rectify any inaccurate personal data;
the right to deletion of your personal data when this is possible;
the right to request the limitation of the processing of your personal data when the accuracy, legality, or necessity of the processing of the data is doubtful, in which case, we may retain them for the formulation or defense of claims;
the right to data portability of your personal data when the legal basis that enables us to process the data indicated in the table above is the contractual relationship or consent;
the right to object to the processing of your personal data when the legal basis that enables us to process the data indicated in the table above is legitimate interest. For these purposes, we will stop processing your data unless we have a compelling legitimate interest or for the formulation, exercise, or defense of claims.
the right to revoke your consent at any time.

You may exercise your rights at any time and free of charge by sending an email to hola@sport-needs.com indicating the right you wish to exercise and your identifying data.

If you believe that we have not processed your personal data adequately, you can contact us at the address hola@sport-needs.com. However, we inform you that you have the right to file a complaint with the Spanish Agency for Data Protection if you believe that there has been a violation of the legislation on data protection regarding the processing of your personal data.

6. COOKIES

Sport Needs will only use data storage and retrieval devices ("Cookies") when the user has given prior consent for this in accordance with what is indicated in the pop-up window of the user's browser when accessing the Web for the first time and in the other terms and conditions indicated in Sport Needs' Cookie Policy that every user must be aware of.

7. SECURITY MEASURES

Sport Needs adopts the security levels required by the GDPR appropriate to the nature of the data being processed at any given time. Notwithstanding the above, technical security in a medium like the Internet is not impregnable and there may be malicious actions by third parties, although Sport Needs takes all measures within its reach to prevent such actions.

8. MINORS

Minors will not be able to use the services available through the Web without the prior authorization of their parents, guardians, or legal representatives, who will be the only ones responsible for all actions carried out through the Web by the minors in their care, including the completion of forms with the personal data of such minors and, where applicable, the marking of the accompanying boxes.